Community Engagement

As an organization, we believe that community engagement and working collaboratively with the patients we serve produces better health outcomes and healthier lives. The process of working with and through groups of our patients affiliated by geographic proximity, special interest, and similar situations helps to address issues affecting the well-being of our people. It is necessary and powerful to bring environmental and behavioral changes that improve the health of our community. It involves partnerships, resources, and influential people to change relationships, practices, policies, and programs.

INCREASING LEVEL OF COMMUNITY INVOLVEMENT, IMPACT, TRUST, AND COMMUNICATION FLOW

OUTREACH

• Some community involvement

• Communication flows from one to the other, to inform

• Provides community with information

• Entities coexist

• Outcomes: Optimally establishes communication channels for outreach

CONSULT

• More community involvement

• Communication flows to the community and then back answer seeking

• Gets information or feedback from the community

• Entities share information

• Outcomes: Develops connections

INVOLVE

• Better community involvement

• Communication flows both ways, participatory form of communication

• Involves more participation with community issues

• Entities cooperate with eachother

• Outcomes: Develops connections

COLLABORATE

• Community Involvement

• Communication flow is bidirectional

• Forms partnerships with community on each aspect of project from development to solution

• Entities form bidirectional communication channels

Outcomes: Partnership building, trust building

SHARED LEADERSHIP

• Strong bidirectional relationship

• Final decision making at community level

• Entities have formed strong partnership structures

• Outcomes: Broader health outcomes affecting broader community. Strong bidirectional trust built