Program: Wind River Family & Community Healthcare
Salary: Depending on Experience
Opening Date: 7/23/2020
Closing Date: 8/6/2020
Hours: Generally Monday-Friday, 40 Hour Work Week
The Receptionist provides clerical services for the outpatient program. This position is responsible for communicating with outside agencies, community members and other White Buffalo departments.
Manages the reception area to ensure effective telephone and mail communications both internally and externally to maintain professional image.
Greet, welcome, direct and announce visitors and clients, appropriately.
Answer phones in a friendly, courteous and professional manner.
Maintain security and confidentiality by following procedures and controlling access (monitor logbook, issue visitor badges)
Maintain office services by organizing office operations and procedures; controlling correspondence; reviewing and maintaining supply requisitions.
Process timesheets for office employees in a timely manner.
Prepare monthly reports of services provided
Enter all client activities on the required database system, including check ins and call ins.
Ensuring compliance with relevant regulations including Indian Health Service standards and certifying agency standards.
Advise staff in the management of records and information to ensure compliance with all confidentiality laws including HIPAA and 42 CFR Part 2.
Completes paperwork requirements to maintain quality, up-to-date clinical records, including progress notes and other relevant information, enter the necessary information into the electronic health record (EHR) system, ACCUCARE.
Strive to maintain client centered practices by integrating family and positive support systems.
Reinforcing staff adherence to ethical practices and professional boundaries.
Maintaining and modeling a close collaborative working relationships with community resources to ensure quality care is being provided.
Model and support health and wellness activities and healthy coping skills for clients;
Maintain professional standard of conduct, and model recovery type behavior. Adhere to NAADAC Code of Ethics, as well as policies and procedures.
Work to resolve conflicts at the team level and effectively use supervision and management for further conflict resolution.
Attend all mandatory training and staff meetings.
Other duties, as assigned.
Knowledge, Skills, and Abilities:
Knowledge of confidentiality rules and regulations including HIPAA and 42 CFR Part 2
Minimum of High School Diploma or Equivalent, prefer certification in clerical duties.
Must be self-motivated and organized.
Must have 2 years of continuous sobriety from drugs and/or alcohol as setting is a recovery program.
Must have a verifiable driver’s license.
Ability to initiate and follow through with assignments using policies and procedures
The Administrative Manager defines the overall goals and priorities and is available for guidance with unusual problems.
The Administrative Manager relies on the Receptionist for the knowledge, skills and abilities to independently perform his/her assignments.
The Administrative Manager periodically reviews the work for the results, technical accuracy and conformity to policy and regulatory requirements.
The Administrative Manager places considerable reliance upon the Receptionist’s ability to work independently, be accountable and maintain focus on the job at hand.
Guidelines include numerous facility policies, Federal and State law as applicable, and other requirements as necessary. Guidelines are general and not cover all areas encountered in work performed. Interpretation of vague or unclear situations in which no precedent has been established is referred to the supervisor.
The Receptionist makes decisions regarding clerical issues. It is important that the Receptionist maintains an open line of communication with the Administrative Manager and Program Director.
Scope and Effect:
Work involves contact with the community and health information for job duties.
Personal Contact/Purpose of Contacts:
Contacts are with counselors, case managers, peer specialists and employees within the immediate organization of the work unit.
The employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell.
The employee may be required to sit for extended periods of time.
The employee must occasionally lift and/or move up to 50 pounds.
Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
The work environment involves risk and discomforts of a patient care setting including exposure to communicable diseases, working with office machines and computers. The demand of computer terminals and keyboards for long periods of time may cause eye, shoulder and wrist strain. Work is performed in a smoke-free office setting. There is adequate light, heat, and ventilation in the work area.
Other Significant Factors:
It is of high importance to provide good customer service to clients, co-workers, and other departmental staff. Maintain professionalism in the work environment.
The incumbent must maintain strict confidentiality and high ethical standards in performing the position. The incumbent needs to be respectful, possess cultural awareness and sensitivity, be flexible and demonstrate sound work ethics.
How to Apply: