Program: Wind River Family & Community Healthcare
Opening Date: November 20th, 2019
Closing Date: Open Until Filled
Hours: Generally Monday-Friday, 40 Hour Work Week
The RN Telemedicine Coordinator is responsible for development, growth, promotion, and sustainability of the Wind River Health Care (WRFCHC) Telemedicine service. The Telemedicine service utilizes innovative workflows and emerging technologies to enhance patient care and wellness within WRFCHC.
The RN Telemedicine Coordinator is a subject matter expert, responsible for providing strategic input and leading the expansion of a portfolio of telemedicine services.
The RN Telemedicine Coordinator, will serve as a clinical resource and develop, implement, evaluate and design Telemedicine workflows and measures to ensure optimal integration into the delivery of care and service.
This position provides consultation and leadership to the development of standardized approaches to telemedicine-based models of care, which includes developing workflows, contracting with technology and service-providing vendors, and educating staff.
The coordinator will participate in or lead various service-related short-and long-term projects, considering safety, cost, effectiveness, efficiency, and timeliness of care.
Additionally, the Coordinator will possess clinical knowledge, to be applied in monitoring patient data and quality patient outcomes. Under the direction of the Case Management Department Head, the nursing coordinator will be assigned work based on the needs of the Telemedicine service.
This position will develop strategies for service development and implementation as new technologies are introduced.
The RN Telemedicine Coordinator will collaborate with others to coordinate and market all the various telemedicine modalities and participates in community educational events as needed.
This position will not be providing direct patient care.
Evaluates telemedicine opportunities to determine feasibility and supports business plan development.
Promotes and markets telemedicine service within WRFCHC and beyond.
Serves as a subject matter expert and resource for the organization advising staff in telemedicine aspects of care delivery and operations.
Develops evidence-based standards and best practices in health.
Leads administrative and clinical stakeholders to develop enterprise telemedicine standards, policies, and procedures.
Interviews clinical and administrative staff to analyze clinic workflows allowing for the integration of telemedicine.
Monitors activity of telehealth services to identify where improvements may be needed and develops action plans that are effectively communicated to WFCHC staff.
Oversees the development of telemedicine educational materials.
Provides leadership for consistent delivery and implementation of approved telemedicine services.
Independently determines priorities based on organizational guidelines, handles multiple projects of varying scope simultaneously without oversight, and keeps organizational leadership informed of progress.
Develops and maintains working relationships with, and acts as the primary contact for, appropriate internal and external staff to ensure high levels of patient and provider satisfaction and efficient operations.
Maintains knowledge of departments involved in providing telemedicine and serves as a liaison with all key stakeholders, regularly soliciting feedback.
Develops a working Knowledge of local and regional healthcare providers and organizations.
Maintains professional affiliations and is expected to pursue independent study as well as formalized training to enhance professional growth and development to keep current on telemedicine industry trends and legislation.
Develops a working knowledge of the mission, vision, and values of WFCHC to represent these characteristics through telemedicine services.
Local and regional travel may infrequently be required.
Performs other duties as assigned, understanding the role will evolve as the service matures.
Other duties as assigned.
Ability to exercise a high degree of independence, initiative, judgement, discretion and decision-making to prioritize workload and achieve service objectives.
Ability to work both independently and collaboratively as a team member to ensure consistent quality of services that support a high level of patient and provider satisfaction.
Ability to plan, prioritize, coordinate, and manage multiple projects with attention to detail in a complex healthcare environment.
Must be energetic, forward-thinking, innovative, and change-oriented with a positive and professional image.
Ability to quickly assimilate, assess, and act upon new concepts, trends, and initiatives.
Ability to think systemically and understand the implications of policies and practices.
Ability to use and implement process improvement tools and techniques.
Effective analytical ability to develop and analyze options, recommend solutions to and solve complex problems and issues.
Excellent interpersonal skills which will support development of collaborate alliances throughout WRFCHC and outside healthcare organizations.
Proficient with organizational and professional interrelationships, conflict resolution, and change concepts.
Excellent verbal and written communication skills.
Proficient with EHR, and office applications to create documents, spreadsheets, presentations, project plans, roadmaps, and status reports.
Outstanding organizational and time management abilities.
Current WY Driver’s license, proof of insurance, and a clean driving record.
Ability to provide superior customer service to internal and external clients, customers and patients.
Previous experience with telemedicine is highly desirable.
Previous experience in Nursing Informatics or Information Systems is highly desirable.
Previous experience with program development is highly desirable.
Previous experience with project management is highly desirable.
Familiarity with hospital and clinic care management environments, operations, language, and economics.
Education and Experience:
Minimum of BSN or ASN with experience
Prefered MSN, MBA, or MHA
Minimum Experience of Five years of progressively responsible experience in healthcare industry.
Preferred Experience working in a healthcare administration or information systems setting.
Experience working in ambulatory, emergency room or inpatient setting.
The incumbent must maintain strict confidentiality and high ethical standards in performing the position. The incumbent needs to be respectful, possess cultural awareness and sensitivity, be flexible, and demonstrate sound work ethics.
How to Apply:
Complete a Northern Arapaho Tribal application form and submit it to the Northern Arapaho Human Resources program. Applications can be mailed to Northern Arapaho Human Resources, P.O. Box 396, Fort Washakie, WY 82514. Applications can also be hand delivered to Northern Arapaho Human Resources at the Tribal Complex Building, located at 533 Ethete Road, Ethete, WY, or delivered to Healthcare Recruiter Teelynn Arthur at the Administrative Building at 120 North 6th St East Riverton, WY.
For more information please call 307-335-3964/3970, or 307-856-9281 EXT 134. Fax Number: 307-335-3596.