DEPARTMENT: White Buffalo Recovery Center
REPORTS TO: Administrative Manager
SALARY: D.O.E.
JOB TYPE: Full-Time/Non-Exempt/Permanent
OPEN DATE: 4/24/2024
CLOSE DATE: Until Filled

JOB OVERVIEW:

The First Impressions Clerk will greet clients and their families in a courteous manner assuring the client has access to services , while obtaining and recording comprehensive and accurate data.

DUTIES AND RESPONSIBILITIES:

Must be familiar with the standard of procedure in general facility information, appointment times, and length of appointments.
Verifies the client’s identity with two (2) client identifiers (i.e., Name and date of birth) and checks the scheduling package to verify the appointment.
Updates the clients demographics including mailing and physical address, telephone number, employer information, emergency contact, student status, insurance, and any missing documents into the AccuCare system.
Enter third party information such as Medicare, Medicaid, Private Insurance, or Veteran Affairs (VA), etc.
Keeps a close relationship with Benefits Coordinators to ensure that the client of White Buffalo has access to all alternate resources.
Greets clients, visitors, and guests; determines the purpose of each person’s visit and directs or escorts him or her to the appropriate location.
Manages and monitors logbook and visitor badge, announces visitor as necessary.
Answers, screens, and directs phone calls to staff; takes messages and schedules appointments.
Maintain professional standard of conduct, and model recovery type behavior. Adhere to NAADAC Code of Ethics, as well as policies and procedures.
Other duties as assigned are to maintain and enhance the operation of the department.

QUALIFICATIONS:

High School Diploma or G.E.D required.
Prior experience as a receptionist or in a related field.
Excellent written and verbal communication skills.
Competency in Microsoft applications including Word, Excel, and Google.
Able to contribute positively as part of a team, helping with various tasks as required.
Must have 2 years of continuous recovery of being clean and sober.
Must be able to pass a criminal background check under the Indian Child Protection Act and Family Act (P.L.101-630).

EMPLOYEE BENEFITS:

Competitive wages (no state or local tax)
17 different medical insurance packages
Dental and vision insurance
Life insurance
Retirement plan with 4% match
Leave Benefits to accommodate all employees’ needs for paid time off for: personal time, sick time, civic responsibilities.

IMPORTANT APPLICATION CRITERIA:

• Submit a complete application with supporting documents either online or to WRFCHC Human Resource Department located at 120 North 6th East St (Old DFS Bldg.), Riverton WY. Applicants must submit all supporting documents to be eligible for the position they are applying for.
  
  • Supporting documents: Driver’s License, Tribal ID, High School Diploma/GED, Degree or professional credentials, and other supporting documents that verify required qualifications.
• Applicants not living in the local area may submit a cover letter, resume, and supporting documents in lieu of an application as an initial statement of interest for a particular job announcement. However, the applicant must follow-up with an official Wind River Family and Community Health Care job application.
• Applicants who have a current application on file are required to submit a letter of interest for each position in which they want to be considered for. The letter should address how they meet each qualification. Supporting documents must be attached to the letter of interest.
• Telephone calls are not accepted in place of an employment application or letter of interest.
• When the position qualifications require a driver’s license, education, or professional credentials, the applicant must submit copies of certificates, licenses, degrees, and other supporting documentation. Applicants who do not provide supporting documents will be disqualified.
• WRFCHC is an Equal Opportunity Employer. Preference will be given to a qualified tribal member, then a qualified tribal member of a federally recognized tribe and then other qualified candidates.
  
  • Qualified Indian Preference applicants must provide a copy of their tribal enrollment identification card or a Certificate of Indian Blood.
• Background investigation, drug and alcohol screening are required as a condition of employment. Refusal will render the applicant ineligible for employment.

For information or questions, please contact Human Resources at 307-856-9281 ext. 367.